We value your data and take your privacy seriously
Please read this privacy notice (“Privacy Notice”) carefully as it describes our collection, use, disclosure, retention and protection of your personal information. This Privacy Notice applies to any website, application or service which references this Privacy Notice. Where you provide us with or we collect your personal information in any of the ways described below, you agree that we may collect, store and use it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics, direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Notice. This Privacy Notice may be relevant to you even if you are not a customer of ours, and have never used a website, application or service of ours. We may have your personal information because we have received it from a user of a website, application or service of ours. Brexit:
references in this Privacy Notice to “GDPR” will include any “UK GDPR” created by the UK Data Protection Act 2018 on the UK’s exit from the European Union.
Who we are
This Privacy Notice applies to all products, applications and services offered by Intelligent Counting Limited and whose registered office address is 42 Ivanhoe Road, Hogwood Lane Industrial Estate, Finchampstead, Berkshire RG40 4QQ, and its affiliates, but excludes any products applications or services that have separate privacy notices which do not incorporate this Privacy Notice. In this privacy policy references to “we”, “us” and “our” are to Intelligent Counting Limited. References to “our Website” or “the Website” are to www.intelligentcounting.com.
What information we collect and how
We may collect and process the following data about you:
- Information that you provide:
- Registering to use our website.
- Subscribing to our services.
- Use our applications.
- When attending trade shows or events.
- Requesting further information, services or content.
- Completing surveys that we use for research purposes.
- Contact us offline, for example by telephone, SMS, email or post.
- This includes your title, gender, full name, address and other communication contact information, job title, company affiliation and attributes concerning your job.
- Details of your visits to our website.
- This includes, but is not limited to:
- Details of the computer or other device that you are using.
- Details of the web browser you are using.
- Details of your language settings.
- Traffic data.
- Location data.
- Weblogs.
- Other communication data. If you contact us, we may keep a record of that correspondence, including any information provided or required to resolve your enquiry or issue.
We may use information generated and stored during your use of our services for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. These purposes include to:
- Deliver marketing (including in-product messaging) or information to you which may be useful to you.
- Carry out research and development to improve our services, products and applications.
- Develop and provide new and existing functionality and services.
Cookies, analytics and traffic data
Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you. We use Cookies on our websites in order to optimise functionality. You may block cookies by adjusting setting on your browser. Please note that if you restrict all cookies you may not be able to access all or parts of our site. Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service). We use:
- Performance cookies and analytics technologies
These cookies collect information about how visitors and users use our websites, applications and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don't collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work. - IP Address and traffic data
We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.youronlinechoices.co.uk allaboutcookies.org website.
Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The operators of other sites may collect information from you which will be used by them in accordance with their own privacy policy. We are not responsible for the privacy practices within any other websites. You should always be aware of this when you leave this Website and we encourage you to read the privacy statement on any other website that you visit.
How we protect your data
We have implemented appropriate security measures to protect information from:
- Loss.
- Misuse.
- Unauthorised access.
- Disclosure.
- Alteration.
- Destruction.
Our security systems include authenticated access to internal databases. We also encrypt and anonymous data wherever it is appropriate to do so. We regularly take back-ups of our data. We regularly review overall Web security and audit procedures. In conforming with data protection laws, we endeavour to implement appropriate procedures to protect your personal data and to prevent any unauthorised access or misuse of it. Our servers, on which your personal data is kept, are located in the United Kingdom. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted via the internet to our site: any such transmission is at your own risk.
What we do with your information
Any personal information we collect from this website will be used in accordance with the General Data Protection Regulation [GDPR] and other applicable laws. The details we collect will be used:
- To carry out the requirements of any contracts entered into between you and us.
- To allow you to use the interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- To process your request
- To provide after sales service and to provide support services.
- To provide you with relevant information, products or services of a type that you request from us or which we feel may interest you.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- Undertake internal testing our website, applications systems and services to test and improve their security, provision and performance, in which case, we would pseudonymise any information used for such purposes, and ensure it is only display at aggregated levels which will not be linked back to you.
- Provide you with any information that we are required to send you to comply with our regulatory or legal obligations.
- Comply with any other of our regulatory or legal obligations.
- Detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes).
We are committed to responsible email sending practices. We only send email to individuals whose data has been lawfully and fairly obtained. If at any time you do not wish to receive emails from us, please use the unsubscribe functionality contained in all of our communications. We may need to pass the information we collect to our partners, or future partners, for example operational companies such as delivery couriers. Other than for the purposes communicated to you in this privacy policy, we will not share your personal information with any other third parties without your consent unless we are required to do so by law. Where disclosure to third parties is required by law, our legal basis for processing your information in this way is that it is necessary to comply with a legal obligation that we are subject to.
How long we keep your data
Whenever we collect or process your personal data, we only keep it for as long as is necessary for the purpose for which it was collected. Client employees who leave the organisation are removed from the user lists on receipt of notification of departure from the customer User Approver. We review our retention periods for personal information on a regular basis. If you ask us to delete your information in accordance with your rights set out below, we will retain basic information on a suppression list to record your request and to avoid sending you unwanted materials in the future.
Law enforcement
We fully co-operate with the police and other law enforcement agencies. We reserve the right to report to the police or any other such agencies any activities that we reasonably believe to be unlawful.
Your Rights
Data protection legislation in the UK and EU provides individuals with certain rights regarding the use of their personal information. If you would like to contact us to exercise your rights, please contact us using the following address: Privacy, Intelligent Counting Limited, 42 Ivanhoe Road, Hogwood Lane Industrial Estate, Finchampstead, Berkshire RG40 4QQ. You have the right to:
- Access the personal information that we hold about you in many circumstances
- Ask us to delete or correct any personal information that we hold about you
- Prevent us processing your personal information
- Not be subject to a solely automated decision
- Withdraw any consent that you have given. This does not affect the lawfulness of processing based on consent before withdrawal
- Lodge a complaint with the UK regulator, the Information Commissioner’s Office, if you have concerns about how we use your personal information. Please see https://ico.org.uk/concerns/ to find out more. You have the right to request a copy of any information that we currently hold about you.
If you have any queries about how we treat your information, the contents of this Privacy Notice, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please write to Privacy, Intelligent Counting Limited, 42 Ivanhoe Road, Hogwood Lane Industrial Estate, Finchampstead, Berkshire RG40 4QQ
or send an email to privacy@intelligentcounting.com.
Changes to this Policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please therefore check this page on a regular basis. Last updated November 2019.